Accessibility & Complaints
Our commitment to an inclusive website and a clear way to raise concerns.
Last updated: 2 September 2026.
Accessibility commitment
UTN Logistics Ltd aims to make this website clear and usable for as many people as reasonably possible. We use readable type, strong contrast, keyboard-friendly controls, descriptive labels and responsive layouts. We continue to review the site as it develops.
Help and alternative formats
If you cannot access information or complete a form, call 0330 043 7998 or use our contact page. Tell us what you need and the format that would help. We will make reasonable efforts to provide an alternative.
Known limitations
Some externally supplied services or older documents may not meet every accessibility preference. Please report a barrier so we can investigate it.
Complaints procedure
- Contact us with your name, contact details, enquiry or job reference, what happened and the outcome you seek.
- We will acknowledge the complaint and may request supporting information.
- We will investigate the booking records and relevant communications and provide a response as soon as reasonably practicable.
- If you remain dissatisfied, ask for the matter to be reviewed again and explain what you believe was missed.
Urgent operational issues should be reported by telephone. Privacy complaints are also covered by our Privacy Notice.